Return Policy

Return & Exchange Policy

At eShop Zenia, your satisfaction is our top priority.

✅ Easy Returns

If you receive a defective or incorrect item, we offer a 7-day return policy from the date of delivery.

📋 Return Conditions

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Return request must be made within 7 days of receiving the order

🔄 Exchange Process

  1. Contact us on WhatsApp: +92 306 3833690
  2. Share your order details and reason for return
  3. We will arrange pickup and send replacement

❌ Non-Returnable Items

  • Items damaged by customer misuse
  • Items without original packaging

📞 Contact Us

For any return or exchange queries, WhatsApp us at +92 306 3833690.